At Verdilyf, we take pride in creating high-quality, customized, and engraved wooden hygiene products. Our items are uniquely crafted to suit your needs, and we adhere to the highest standards of hygiene and customization. Due to the nature of our products, we have a specific return and refund policy in place.
1. Non-Returnable Items
As our products are personalized and intended for hygiene use, we are unable to accept returns or exchanges for the following reasons:
Customization: Products with personalized engravings or designs cannot be resold or reused.
Hygiene Concerns: Hygiene-related items such as toothbrushes, straws, and water bottles cannot be returned once opened or used.
2. Exceptions for Defective or Damaged Items
While we strive for perfection, in rare cases, items may arrive damaged or defective. If this occurs, we are committed to resolving the issue promptly.
Eligibility for Return/Refund:
The item must have a demonstrable manufacturing defect or be damaged during delivery.
Claims must be reported within 14 days of receiving the product.
Proof of defect/damage, such as photographs or videos, must be provided.
Resolution Options:
Replacement of the defective product with an identical or similar product.
Refund of the purchase price in cases where a replacement is not possible.
3. Change of Mind
Unfortunately, we are unable to accept returns or provide refunds for items if you change your mind after 24 hours of the order being placed. This is due to the bespoke nature of our products.
4. Canceling Your Order
Orders may be canceled within 24 hours of placement. After this period, cancellations may not be possible as customization work will have begun.
5. Compliance with UK Consumer Laws
This policy is designed in compliance with UK consumer law, which allows exceptions to return rights for customized or hygiene-related goods.
For further information on consumer rights, please refer to the UK government website: Consumer Rights Act 2015.
6. How to Request a Return or Refund
If you believe you are eligible for a return or refund, please follow these steps:
Contact our Customer Service team at hello@verdilyf.co.uk with your order number and a description of the issue.
Attach clear evidence (e.g., photographs, videos) of the defect or damage.
Wait for confirmation from our team. We aim to resolve all inquiries within 5 business days.
7. Shipping Costs
For approved returns, we will cover shipping costs if the item is found to be defective or damaged.
We appreciate your understanding and support for our policies, which enable us to maintain the integrity and quality of our handcrafted products.
For any questions, please feel free to reach out to us at hello@verdilyf.co.uk